When will I receive my first delivery?
It will normally arrive within 2-3 days. Please contact us if it's not arrived within that timeframe.
How do I cancel my subscription?
If you want to cancel or change your subscription, you can do it at any time.
Your order confirmation emails have links to your order. You can manage your subscription from there.
How do I change the coffee on my Plan?
To change the coffee on your plan, please contact us at firstname.lastname@example.org
Which machines are the coffee pods compatible with?
Our pods are compatible with all Nespresso® pod machines,
What is single origin coffee?
Single origin coffees are a type of coffee that is sourced from a single location, which can be a specific country, region, farm, or estate. Unlike blends, which combine beans from various origins to create a consistent flavour profile, single origin coffees offer unique flavours and characteristics that reflect their specific growing conditions, including climate, soil type, altitude, and processing methods.
How should I store my coffee?
You might have heard that coffee should be stored in the fridge for freshness – but we’re here to tell you, that’s really not the case.
The best way to store your coffee is in a cool, dark place, right inside your refillable tin – they’ve been carefully designed to keep your coffee at its best!
How long does coffee stay fresh for?
Once you’ve received it, you’ll see the date it was roasted listed on the package. We recommend you enjoy it within 6 weeks of that date if it’s ground coffee, or 2 months for wholebean.
After that date, your coffee won’t 'go bad', but it could get stale and lose its freshness - so the flavour won’t be as delicious as it should be.
How do I return an item?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us email@example.com. Please note that returns will need to be sent to the following address: Level 18 40 Bank Street E145NR
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
When will I get my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
What happens if an item is damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Can I return a sale item or gift card?
Unfortunately, we cannot accept returns on sale items or gift cards.
Can I exchange an item?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
How long does shipping to the UK take?
- Free Royal Mail standard delivery (up to 4 days)
- Free Express next day delivery
How long does shipping outside of the UK take?
What happens if my order hasn't arrived yet?
We're sorry it hasn't arrived yet. Please contact us so we can figure out where your order is.